Policies and Conditions

1 Our Cancellation Policy: If cancelled within 72 hours of check in day 100% of the booking will be charged.

If there is an instance where a guest does not arrive to take up a booking and we haven’t been informed, a charge equivalent to the full booking will be charged.

2 Check-in is available from 2pm on the day of arrival. Check-out time is 10am on the day of departure. Early check-in and/or check-out is by arrangement only.

3 Payment for all accommodation must be made in full on the day of departure (if not already done so). Overdue/recovery charges may be made if your account is not paid on time.

4 Non-resident visitors are requested to vacate the property by 10pm. Any damage to the room or property may be charged, plus a charge for any resultant loss of income if applicable.

5 All rooms are designated Strictly Non-Smoking, therefore smoking is not allowed in any of the rooms but is permitted in designated smoking areas of the property. If you do smoke in Non-Smoking areas, then you may be charged appropriate cleaning and loss of income charges.

Sorry we do not allow pets at our accommodation.

Contact us

03 543 9984
0800 449984


19 Gladstone Road, Richmond, NZ

We are rated Excellent on TripAdvisor!